DELIVERY & RETURNS
Delivery & Returns
NOTE:
Delivery costs for all 'Printed & Original' works sold through this site, automatically calculate/show the cost of'Insurance and Delivery' together for the item/s you have just purchased.
However, charges shown below relate to each single item you purchase from the site. More than one item purchased may incur additional delivery charges!
Delivery to all Isle of Man resident customers is FREE !!
Delivery to customer from other locations should view the drop down menu within the payment area!
ORDER CONFIRMATION
Your order confirmation e-mail or letter will provide the following information:
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order reference number
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delivery name and address
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date of order
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item(s) ordered and prices
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grand total
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any special delivery notes you have requested
DELIVERY
Delivery is costed on an individual basis. Please note that... Site delivery costing ( All Inclusive) as it does includes transit insurance and courier or Royal Mail / equivalent Special Delivery fees.
If you have any queries about delivery please contact us by telephone on 0044 1624 616700, (text to) 0044 7624 266075 or email to enquiryinfo@artworkxofmann.com
We endeavor to dispatch goods as follows:
Isle of Man customers should allow up to 14 (Fourteen) working days.
UK delivery customers should allow up to 21 (Twenty) working days.
European deliveries customers should allow up to 35 (thirty five) working days.
Worldwide delivery customers should allow up to 60 (Sixty) working days.
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1. Goods can & will only be delivered to the known address, which are attached to the card held in the purchaser’s name. It is not permissible for a third party to use somebody else’s card at any time, either with or without their express permission. This constitutes a fraud and as such any/all purchase agreement/ transactions are to be regarded with immediate effect as ‘Null & Void’.
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Upon arrival at the purchasers address all goods must be inspected for damage at that time, if this is not possible and the purchaser wishes to waive their rights and accept these goods without an inspection this must be noted on the courier’s acceptance docket or billing.
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Please note that, all courier deliveries must be signed for by the purchaser or their assigned / authorised nominee before any goods will be left at the address.
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Upon receipt of the goods by the purchaser they must email us at: info@artworkxofmann.com in order to confirm safe receipt of their goods.
If we do not received an email within twenty-four hours after we know from records that, an item or items have been delivered then, the default option or understanding by both ‘the company and the purchaser’ is that, the sale has been successfully concluded and no refunds or replacements shall be or will be offered or given by ‘the company’ after a successful transaction has been effected.
Thereafter, a member of the company’s staff will post out to the purchasers address as defined under the online order, a set of relevant purchase documents. These will be posted through the normal/standard mailing service and ‘the company’ shall not either directly or otherwise be responsible for any loss or delay of the aforementioned documents. In the case of a claim of lost documents from the purchaser a new set may/will be send to the purchaser at a direct cost to & by the purchaser to ensure satisfactory receipt of the copy documentation by the purchaser.
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Please note: In the absence of an email confirmation from the client and ‘the Company’ have had confirmation that, the Art Gifts/Art Goods have been successfully delivered to the clients registered address. Then this will constitute or qualifies as a successful sale of the aforementioned Artistic Gifts / goods.
All successful sales are final at this point and any/all goods are non-refundable!
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However, where we have had confirmation of safe receipt of the goods from the client via email. Then the client has a further 8 working days within which to return the Art Gifts / Art Goods.
SEE CANCELLATION POLICY FOR FURTHER DETAILS.
RETURNS POLICY
We very much hope that, you will be delighted with your purchase(s). However, in the unlikely event that you are not and wish to return an item(s).
You should firstly expect an email or written acknowledgement of your cancellation and thereafter expect to receive a full refund of your money within 30 (thirty) days of the cancellation acknowledgement.
PLEASE FOLLOW THE GUIDELINES DESCRIBED IN THE SECTION BELOW.
Any / all goods purchased from our site i.e.: ArtworkX of Mann, Must be returned as described below:
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It is the sole duty of the purchaser to ensure upon arrival of the item/s at their defined delivery address that, the box, tube or such like item of packaging is fully inspected for damage.
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Furthermore, the onus is on the purchaser to point out to the courier person/s either in fact and or deed by writing on the message pad / notelet & / or delivery note that, the item(s) have been damaged in transit..
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If a Gift or Art good arrives at the clients address in a damaged state, then the client is obliged to return these goods to the company via the same delivery company and they must send a notifying email directly to ‘the Company’ immediately or as soon as possible after the discovery has been made.
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It is at this point also that, the purchaser may choose either accept or reject the damaged item/s on the understanding that, a claim be made for the damaged item/s to be replaced by the aforementioned company.
If the purchaser accepts the damaged item(s) at this point then their claim against the company shall be deemed as ended, with no further action or recourse will either be required or expected by either party and the further understanding will be that, the business is contractually at an end and the purchase deemed successfully concluded and therefore no monies hereafter shall be or will be refunded by or on behalf of the Company.
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However, should the purchaser at the point of receipt & or delivery decide to return back to the point of origin namely ‘ the company’, this / these goods which have been found to have been damaged prior to the arrival at the purchasers residence / property as defined by the terms of their Credit / Debit card address description.
Then upon inspection by the company when the item(s) have been received back at the company’s known address, it is at this time alone that, any al all claims of such damage shall be either replaced if requested to do so by the purchaser or indeed a refunded will be offered to cover the full monetary cost or value paid according the purchase information. THIS SHALL INCLUDE the full cost of the Gift(s) / Good(s) in question along with any and all monies paid for Insurance and of course Postage & Packing.
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It is understood by both parties namely ‘the company & the purchaser that, the default option by the company in the first instance shall always be replacement, where it has been found without any doubt by both parties that, the/any damaged described whilst in the or under the ownership of the company and or their appointed sub-contractees namely the courier firm given the task of safe delivery and that any subsequent or insueing insurance claim be taken up with the relevant person/s and or their authorised agents.
FAULTY GOODS
It is imperative that...you check the condition of the goods you have ordered upon receipt, as this may/will affect any claim(s) you may put forward in the future.
Please notify immediately or as soon as possible if you discover the goods are faulty. Your statutory rights as a consumer shall apply to any entitlement to a refund, repair or exchange in relation to faulty goods. We will arrange for any faulty goods to be collected from you so that you do not incur any expenses
CANCELLATIONS
You may cancel from the day of the order and up to 8 (eight) working days after the day on which you receive the goods (the statutory minimum requirement is 8 days). This right of cancellation does not apply to any goods which have been made to your specification or personalised. If you wish to cancel you should e-mail info@artworkxofmann.com We must have written notice of your cancellation.
You will receive a full refund within 30 (thirty) days of cancellation in the same format that you paid for the goods i.e. either by cheque or by credit or debit card as applicable. If the goods have already been dispatched, you must handle them with reasonable care and they should be returned to us in their original condition at your own cost by courier, Special Delivery or equivalent. The goods to be returned should be wrapped securely in their original packaging. If the original packaging is not available similar packaging should be used to provide secure packaging for the transit of the goods. Goods should be returned to:
Artworkx of Mann, Box 375, Regent Street, Douglas, Isle of Man, IM99 2UF
You should also include a note with details of your name, address and order number.
If the goods are not returned we will collect them and deduct the direct cost from the refund or charge these costs to you. Please note, goods received back at the company address detailed above NOT IN GOOD ORDER means this will directly affect your refund or the amount you will be refunded.
We (the Company) reserve the right to refuse repayment of any/all refunds where goods have been received back in an unrepairable state and even incur additional expense(s) to retrieve goods back from clients after a cancellation agreed had been reached. In such cases, it may be necessary to also claim back reasonable additional costs.
If a customer, wishes to cancel outside of the aforementioned stated period of (order and up to 8 (eight) working days after the day on which you receive the goods) this will be at the disgression of the company and the Artist concerned. Both the Artist & the Company reserve the right to refuse such request for cancellation, which takes place after the above stated timeline.
Further to the above: Where it is proven that, the damage to Art Gift(s) or good(s) has occurred after they safe receipt has been acknowledged or confirmed by either the client, their representative or the Courier firm / delivery company. Then the clients claim will not be upheld and ‘the Company’ will not make any refund(s) and may even seek financial restitution for any and all losses incurred either in part or in full – This May / Will include any damage to the reputation of ‘the Company’ resulting from this claim.
MISCELLANEOUS
In the event we are unable to comply with our obligations due to circumstances beyond our reasonable control, we shall not be liable for such inability to comply with our obligations or resulting delays.
These terms and conditions are governed by the laws of Isle of Man. Any dispute shall be submitted to the exclusive jurisdiction of the Isle of Man Courts.
All sales will be conducted in English.
This contract will not be filed.
